Supports one or more office locations and Office Operations Manager program by independently coordinating or completing workplace service-related activities in an assigned location. Responsibilities include planning, organizing, and executing box moves and seat assignments; coordination and support of office programs and events; support office safety, business continuity, security and other workplace services; coordinating facility related services with tenants, contractors, and others; provide office administrative functions such as vendor set up and invoice processing.

Responsibilities

• Coordinates facility related services with internal personnel, tenants, and contractors at assigned location(s) Collaborates with internal and external resources to identify and implement solutions for moderately complex issues involving the physical workplace, environmental, security and safety topics. Establishes ownership of the issue.
• Provides recommendations to the business and stakeholders on topics involving the physical space.
• Steward of corporate programs and policies. Includes supporting and coordinating building programming (café operations, recreation rooms, amenities) and on-site events.
• Provides required information and updates to location-specific Website including local services, office amenities and information per site templates.
• Coordinate the preventative maintenance and work order submissions for Workplace Services at assigned locations.
• Performs facility and service inspections and takes independent actions to address identified issues.
• Invoicing reconciliation, payment processing and record retention. Assists with budget development and expense reconciliations
• Provides office safety, business continuity & security support for assigned location(s). Conducts fire drills and maintains necessary resources. Organizes and updates Office Emergency Action Plans and assists with scheduling periodic testing of plan elements. Organizes Office Risk Control committee, related meetings and completes and submits office safety assessments. Proactively identifies potential office risks and takes independent actions to correct concerns. Serves as a local resource and corporate representative for building condition safety topics and is responsible for collaborating with internal and external resources to address actionable issues.
• Prepares daft messages and publishes building wide employee notifications
• Serves as initial local point of contact for inquires and requests regarding workplace services, independently assesses the nature of each request, identifies options, and determines course of action to solve the problem and/or fulfill the request.
• Acts as the on-site liaison between Liberty Mutual and all tenants regards building amenities and programs. Develop and manage deep relationships with all levels of the organization of building tenants.
• Manages employee workspace moves within assigned location(s) Serves as the primary point of contact for the business regarding the movement of employee workspaces, seat assignments, and department moves. Collects and clarifies business requirements

Qualifications

• Knowledge office services, facilities management, and commercial property services
• Demonstrated ability to remotely and independently: produce work with a high level of detail and accuracy; plan, organize and manage work from start to completion; communicate effectively and present information clearly, concisely and persuasively (verbally and in writing); develop and build effective relationships with employees at all levels of the organization as well as external contacts; enter, organize and retrieve information using Microsoft Office, MS Excel and other
• As normally acquired through a related bachelor`s degree (or equivalent) and related experience
• Prior experience with managing vendor relationships, facilities project management, and/or CAD and CAFM systems preferred
• Available outside business hours to support both planned activities and provide local support of building emergencies
• Actively travels throughout the workspace to interact with the business and project
• Ability to lift up-to 40lbs