Automox is turning IT admins into IT heroes by replacing traditional tools with our award winning cloud-native endpoint management platform.

Role Summary We are seeking a results-driven Account Manager to own a portfolio of customers and drive renewal, expansion, and long-term customer value . This role is accountable for retention outcomes, expansion pipeline creation, and revenue growth , not just relationship management. The ideal candidate operates with strong commercial acumen, proactively identifies risk and opportunity, and partners cross-functionally to deliver measurable outcomes for both the customer and Automox.

WHAT YOU’LL BE DOING

• Own renewal and retention outcomes across a defined book of business
• Build and convert expansion pipeline (upsell, cross-sell, and whitespace)
• Lead early, proactive engagement on at-risk accounts — no last-minute saves
• Drive adoption of multi-year agreements (MYAs) and long-term customer commitments
• Position and sell Turnkey, Premium Support, and adjacent offerings to increase stickiness and value
• Conduct executive-level business reviews tied to customer outcomes and ROI
• Develop and execute account plans with clear growth and risk mitigation strategies
• Maintain accurate forecasting and pipeline hygiene in Salesforce
• Partner with CSMs, Support, and Product to remove blockers and deliver outcomes
• Identify and act on customer signals (usage, sentiment, risk) to drive action early
• Operate with weekly execution cadence at the account level (pipeline, risk, renewals) WHAT YOU BRING
• 3–5 years in account management, sales, or customer-facing revenue roles in SaaS
• Proven ability to meet or exceed retention and expansion targets
• Experience managing a book of business with quota accountability
• Strong commercial instincts — able to negotiate, position value, and close deals
• Ability to run executive conversations and influence decision-makers
• Comfortable operating in a metrics-driven, forecast-based environment
• Demonstrated ability to navigate technical products and cross-functional teams
• Bias for action — proactive, not reactive in managing customer risk and opportunity
• Experience with Salesforce and modern GTM tools (ChurnZero, Gong, etc. ) WHAT SUCCESS LOOKS LIKE
• Achieves or exceeds renewal rate and expansion targets
• Maintains accurate forecast and ≥2x pipeline coverage
• Drives adoption of MYAs, Turnkey, and premium offerings
• Identifies and mitigates risk early in the renewal cycle
• Builds strong relationships at both operator and executive levels
• Operates with discipline in weekly account and pipeline cadence The range listed is the on target earning (OTE) potential. OTE is a mix of base pay and variable pay earned based on meeting sale's goals. In addition to OTE our compensation package includes equity and variety of great benefits. Sales OTE range $155,000 — $175,000 USD LOCATION We are a fully distributed company of remote employees. Note: We currently don't hire in California or New York metro ABOUT AUTOMOX Automox is the cloud-native IT operations platform for modern organizations. Our award-winning answer to modern IT operations and best-in-class results earned Automox four straight quarters of record growth.