Job Description:

• Pre-sales solution engineering: Support and lead pre-sales activities for contact centre opportunities built on Amazon Connect and Cisco contact centre technologies.
• Customer engagement: Work closely with sales teams and customers to understand business requirements, position solutions effectively, and support opportunities throughout the sales cycle.
• Solution demonstrations: Design, configure, customise, and deliver compelling product demonstrations and proof-of-concept environments tailored to customer use cases.
• RFPs and technical proposals: Contribute to Requests for Proposal (RFPs), Requests for Information (RFIs), tenders, scope of work documentation, and professional services effort estimation.
• AWS Contact Centre technologies: Build and demonstrate Amazon Connect solutions and related AI-driven customer engagement features including Amazon Lex, Contact Lens, and Bedrock.
• Cisco Contact Centre solutions: Support Cisco contact centre opportunities involving technologies such as Webex Contact Center (WxCC), Unified Contact Center Enterprise (UCCE), and Unified Contact Center Express (UCCX).

Requirements:

• Pre-sales experience: Practical experience in a pre-sales, solutions engineering, solution consulting, or customer-facing technical role within cloud communications, contact centre, or related technology environments.
• Contact centre technologies: Experience with Amazon Connect, Cisco contact centre technologies, or similar CCaaS platforms.
• AWS technologies: Hands-on experience with Amazon Connect and related technologies such as Amazon Lex, Contact Lens, and Bedrock.
• Cisco technologies: Experience with Cisco Webex Contact Center (WxCC), UCCE, UCCX, or similar Cisco contact centre technologies is highly desirable.
• Customer-facing communication skills: Strong presentation, discovery, and customer engagement skills, with the ability to explain technical concepts clearly and confidently.
• Demo and proof-of-concept work: Experience building demos, proof-of-concept environments, or customer solution showcases.
• Technical foundations: Good understanding of contact centre architecture, cloud communications, telephony concepts, and customer engagement workflows.
• Commercial awareness: Ability to balance technical discussions with commercial awareness and customer business needs during pre-sales engagements.
• Industry background: Experience within Contact Centre as a Service (CCaaS), Unified Communications as a Service (UCaaS), Communications Platform as a Service (CPaaS), system integrators, cloud communications providers, or related industries.
• Collaboration and autonomy: Ability to work independently on opportunities while collaborating effectively with sales, technical, and customer stakeholders.
• Growth mindset: Interest in learning new technologies and expanding into AI-driven customer engagement solutions and modern cloud contact centre platforms.

Benefits:

• Continuous learning and growth: Stay up to date with developments in Contact Centre as a Service (CCaaS), AI-powered customer engagement technologies, and evolving cloud contact centre trends.
• Customer relationship management: Build credibility and trusted relationships with customer stakeholders during the pre-sales engagement process.
• Sales collaboration: Partner closely with account managers and sales teams to help progress opportunities, support customer discussions, and position solutions effectively.
• Demo customisation and configuration: Perform hands-on technical configuration and lightweight implementation work required to customise demos and showcase customer-specific workflows.
• Technical consulting: Present and articulate contact centre solutions, technical concepts, and product capabilities to both technical and non-technical stakeholders.