Software Analyst (Power Automate)
Job Description:
Responsibilities:
· Support the Head of Technology in day-to-day operations and strategic initiatives.
· Assist with budget management, including tracking expenses and forecasting.
Support vendor security surveys to ensure compliance with company standards.
Manage compliance-related tasks and ensure adherence to regulatory requirements.
Handle ad hoc projects as assigned, ensuring timely and effective completion.
Provide technical support and troubleshooting for Microsoft 365 applications.
Develop and maintain workflows using Power Automate.
Create and manage applications using Power Apps.
Utilize Microsoft Fabric to enhance data management and analytics.
Offer support and solutions for contact center technologies and operations.
Document processes, solutions, and project progress.
Qualifications:
Proven experience with Microsoft 365, Power Automate, Power Apps, and Microsoft Fabric.
Strong project management skills with a track record of managing projects to completion.
Experience in contact center technologies and operations.
Familiarity with budget management and financial tracking.
Knowledge of vendor security surveys and compliance requirements.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Relevant certifications in Microsoft technologies are a plus.
