Remote Customer Service Rep – Inbound Chat/Email (CST)
We are hiring a detail-oriented and customer-focused Remote Customer Service Representative to handle inbound chat and email support. In this role, you will assist customers by resolving inquiries, providing accurate information, and ensuring a positive support experience—without any voice calls.
This position is ideal for candidates who are comfortable with written communication and working remotely during CST hours.
Key Responsibilities:
Respond to inbound customer queries via chat and email in a timely manner
Resolve issues related to accounts, orders, services, or general inquiries
Provide clear, accurate, and professional written responses
Document interactions and update customer records in CRM systems
Escalate complex issues to the appropriate team when required
Meet quality, response time, and customer satisfaction targets
Follow company policies, procedures, and data security guidelines
Required Skills & Qualifications:
Excellent written communication skills in English
Basic computer skills and ability to navigate multiple systems
Comfortable handling multiple chats/emails simultaneously
Strong problem-solving and attention to detail
Ability to work independently in a remote environment
Reliable internet connection and quiet workspace
Experience:
Prior experience in customer service, chat support, or email support is a plus
Freshers with strong written communication skills are welcome
Working Hours:
Aligned with Central Standard Time (CST)
Fixed or rotational shifts depending on business needs
Weekend availability may be required
Compensation & Benefits:
Competitive hourly or monthly pay
Fully remote work setup
Paid training and onboarding
Performance incentives (where applicable)
Long-term growth opportunities in customer experience roles
Who Can Apply:
Freshers and experienced professionals
Candidates comfortable working US time zones
Individuals seeking non-voice, work-from-home roles
