Remote Chat Support Agent
Careerscape is recruiting on behalf of our client for an entry-level, fully remote Chat Support Agent to join their growing customer experience team. This is a great opportunity for someone who loves helping people, types quickly, and wants to build a career in customer service without ever leaving home.
Day to day, you will spend your shift chatting with customers through a live chat platform, answering questions, troubleshooting simple issues, and making sure every conversation ends on a positive note. People who thrive in this role are patient, upbeat, and comfortable juggling multiple chat windows at once while keeping their tone friendly and professional.
Responsibilities- Respond to incoming customer chats in a timely and professional manner
- Handle multiple live chat conversations simultaneously
- Answer questions about products, services, orders, and account issues
- Troubleshoot basic technical and billing problems using internal guides
- Escalate complex issues to the appropriate team or supervisor
- Document every interaction accurately in the CRM system
- Meet daily and weekly performance targets for response time and satisfaction
- Identify recurring customer issues and report trends to management
- Follow company scripts and tone guidelines while personalizing responses
- Stay current on product updates and policy changes
- High school diploma or equivalent required
- No prior experience necessary, training provided
- Strong written communication skills and clean grammar
- Comfortable typing at least 40 words per minute
- Reliable home internet connection and a quiet workspace
- Ability to multitask across several chat conversations at once
- Basic computer proficiency including web browsers and CRM tools
- Availability to work assigned shifts including some evenings or weekends
- Positive attitude and genuine interest in helping customers
- Medical, dental, and vision insurance
- 401k retirement plan with company match
- Paid time off and paid holidays
- 100 percent remote position with flexible scheduling options
- Paid training and ongoing coaching
- Home office equipment stipend
- Career growth into senior support or team lead roles
- Employee wellness and assistance program
- Casual, supportive team culture
- Opportunities for performance-based bonuses
Remote
Skills:
Billing, Coaching, Communication Skills, Computer Skills, Customer Experience, Customer Relationship Management (CRM) Systems, Customer Support/Service, Dental Insurance, Employee Assistance Plan, Identify Issues, Multitasking, Office Equipment, Online Chat, Scripting (Scripting Languages), Team Lead/Manager, Time Management, Trend Analysis, Typing, Vision Plan, Web Browsers, Writing Skills
Careerscape
