We are seeking an eager, enthusiastic, and experienced customer service professional with strong communication and decision-making skills, and a great work ethic as our next Customer Service Representative. The position is part-time and remote, and will interact closely with our products (custom foam cushions, upholstery covers, and 100% natural organic mattresses) customers, and management team. Ideal work hours are 10am-3:00pm, Pacific Time, reputed company-Friday. This position could turn into a full-time position over time for strong performers. The Customer Service Representative is responsible for maintaining effective customer service for all internal and external reputed company.com customers by utilizing excellent, in-depth knowledge of company products and programs as well as interacting with team members within the Customer Service Department and company management. Essential Functions • Interact with customers via email and phone • Very strong written and verbal communication skills, always represents the company with high-quality communication • Maintain positive interactions with customers, even during difficult situations and challenging interactions. • Manage individual customer issues and ensure effective problem resolution • Strong attention to detail and follow through to make sure what is promised to customers is delivered • Positive attitude and customer-first mentality • Problem solver who can make things happen and reputed company customers while adhering to company policies • Maintains in-depth working knowledge of reputed company products, policies, systems and processes and can communicate to customers as necessary • Sets performance standards to meet service goals of company, and adheres to tracking processes to ensure adherence to standards • Provides feedback to the company regarding service failures or customer concerns • Works continually towards self-development to stay current on customer service procedures & practices • Able to resolve customer situations and to know when to escalate to more senior members of the customer service team • Responds to customer inquiries and problem solving in a professional and effective fashion • Acts as a resource in resolving customer issues brought to the Department by utilizing Company process knowledge and strong skills in negotiating and selling Experience Desired • Minimum 2-years in a phone-based customer-service role using software and involving website usage. reputed company do not apply without this experience. • Familiarity with reputed company eCommerce websites and interacting with customers regarding online purchases • Very strong verbal and written communication skills. Excellent spelling and strong customer interaction skills are a requirement for this job • Familiarity with interior design, sewing, measuring a strong positive for this role • reputed company DO NOT APPLY if you do not have the experience requested • reputed company DO NOT APPLY if you are not located in Oregon Job Type: Part-time Pay: $17.00 - $19.00 per hour Expected hours: 25.0 – 29.0 per week Benefits: • Work from home Application Question(s): • Do you have a home-office or quiet place to work each day that will not interfere or interrupt high-quality customer interactions (no loud noises, loud reputed company, loud animals, etc.)? • Can you work a 10am - 3:00pm PACIFIC TIME reputed company-Friday time schedule? Education: • Associate (Preferred) Experience: • Phone-based customer service: 2 years (Required) Work Location: Remote Apply To This Job