Role Based in Jacksonville

Fast Facts

• Impactful work with supportive local leadership.
• Core objectives involve your professional skills in Logistics And Supply Chain.
• Position: Amazon Delivery Station Customer Service (Based in Jacksonville)
• Company: Amazon Logistics
• Pay: $19-$24/Hour (approx. $45.2k/Year)
• Benefits: This role offers a competitive benefits package.
• Worksite: Jacksonville, FL
• This Jacksonville-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our Amazon Logistics team in Jacksonville, FL is growing.
• Benefit from working in Jacksonville, a key hub for the Logistics And Supply Chain industry.

Pioneering the Future of Global E-Commerce Logistics

At Amazon, our mission is to be Earth's most customer-centric company, and the final execution of that mission happens at the Delivery Station. This is the last stop for a package before it is loaded onto a blue van and driven to a customer's home. The environment is loud, chaotic, and incredibly fast-paced. We are actively seeking highly resilient, fiercely organized individuals with a strong Bias for Action to serve as the critical bridge between the warehouse floor, the delivery drivers, and the end customer. When you step into a role as an Amazon Delivery Station Customer Service Liaison, you are taking on a heavily operational, 100% in-person role located directly on the industrial warehouse floor. Please note that this is a fully on-site, physical industrial position; there are absolutely no remote or work-from-home capabilities for this role.

About the Role: The Anchor of the Last Mile

As an Amazon Delivery Station Customer Service Liaison, you are the definitive problem solver of the last mile. Stationed at a physical help desk directly inside the bustling Delivery Station, your primary objective is to manage driver escalations, resolve immediate routing failures, and assist local walk-in customers attempting to intercept lost packages. You are the critical link between the Delivery Service Partner (DSP) drivers out on the road and the internal Amazon logistics network. You will be utilizing proprietary routing software, handheld scanners, and direct radio communication to unblock delivery barriers in real-time. This role demands exceptional conflict-resolution skills, the physical agility to walk miles across the warehouse floor daily, and a relentless commitment to Amazon's "Deliver Results" leadership principle.

A Day in the Life of a Delivery Station Liaison

Your shift begins before the sun comes up at the physical Delivery Station. You badge into the warehouse, grab your safety vest, and head to the centralized dispatch desk. The massive fleet of blue vans is loading up outside. Suddenly, a DSP driver runs up to your desk—their routing app is crashing, and they have three packages that are not scanning into their itinerary. You immediately log into your terminal, override the software glitch, manually assign the packages to their route, and get the driver back on the road to meet their departure deadline. Later in the afternoon, a highly frustrated customer walks into the physical station lobby; their wedding dress was supposed to arrive today, but the app says "Delivery Attempted." You calm the customer, radio the yard marshal, physically walk the massive staging floor to hunt down the specific tote containing the package, retrieve it, and hand it directly to the customer. You spend your 10-hour shift executing this high-stress, deeply rewarding physical rhythm of logistical firefighting.

Comprehensive and Detailed Responsibilities

• 100% On-Site Logistical Support: Provide elite, face-to-face support directly from the warehouse dispatch desk. You will actively assist DSP drivers and Amazon Flex contractors with immediate, on-the-road routing issues, app failures, and missing package investigations.
• Walk-In Customer Escalations: Act as the physical face of Amazon for local customers who arrive at the Delivery Station seeking immediate resolution for lost, delayed, or misdelivered high-value packages. You must utilize expert de-escalation techniques and physical warehouse searches to resolve their issues on the spot.
• Real-Time Route Remediation: Utilize highly advanced, proprietary Amazon mapping and logistics software to track drivers in real-time. If a driver is blocked by a road closure or an aggressive dog, you must digitally reroute them or authorize a safe return-to-station protocol.
• Physical Warehouse Navigation: Execute the physical demands of an industrial environment. You will constantly leave your desk to walk the massive, concrete warehouse floor, dodging pallet jacks and forklifts to hunt down "Amnesty" (lost) packages that have fallen off the conveyor belts.
• Cross-Functional Collaboration: Work intimately and seamlessly with Area Managers, Shift Assistants, and DSP Owners in a high-decibel, high-pressure physical environment to ensure the station achieves a 100% dispatch success rate every single day.

What Our Associates Say: Real Employee Perspectives

The Delivery Station Liaison role is highly prized by those who love logistics and hate sitting still. A current on-site liaison recently reviewed the role: "This is not your average customer service job. You are literally stationed in the middle of a massive, loud warehouse. It is 100% in-person. You are dealing with stressed-out delivery drivers, angry walk-in customers, and missing packages. But if you love solving puzzles and being the hero, it is incredible. You are the absolute backbone of the station. I get my 15,000 steps in every day walking the floor to hunt down lost boxes. You can't do this job from a laptop on your couch; you have to be in the trenches. The pay is great, the day-one health benefits are a lifesaver, and the management heavily respects the work we do."

Industry-Leading Total Rewards and Benefits

Amazon provides a dominant compensation package for our frontline industrial support teams:

• Financial Wellness & Overtime: Earn a highly competitive hourly wage with massive opportunities for mandatory and voluntary overtime during the holiday peak season. You also have access to the Anytime Pay app to withdraw your earned wages daily.
• Total Healthcare Security: Gain immediate access to elite, comprehensive medical, dental, vision, and prescription drug coverage on Day 1, protecting you and your family without any waiting periods.
• The Career Choice Program: Amazon will pre-pay up to 95% of your college tuition or vocational trade school fees, empowering you to advance your career into advanced Supply Chain Management or HR while working.
• Paid Time Off & 401(k): Accrue Paid Time Off (PTO) from your very first shift and build long-term wealth with a robust 401(k) retirement matching program.

Basic Qualifications and Physical Requirements

• Must be strictly 18 years of age or older and possess a High School diploma or equivalent educational credential.
• Must be fully available and committed to working a 100% on-site, physical industrial schedule, including early mornings (e.g., 4:00 AM starts), late overnights, weekends, and holidays. (No remote work).
• Exceptional physical stamina is an absolute requirement; you must be capable of standing and walking on concrete floors for up to 10 hours a day, and occasionally lifting packages weighing up to 49 pounds.
• Outstanding interpersonal and conflict-resolution skills required to aggressively de-escalate highly stressed drivers and angry walk-in customers in person.
• Advanced technological literacy required to operate complex logistics software, proprietary routing maps, and handheld RF scanners.