Role Description

Transcription Project Managers are responsible for coordinating and managing transcription jobs through several stages. This includes:

• Receiving, assessing, and assigning audio files for transcription
• Communicating regularly with reporters and transcribers
• Responding to client requests
• Tracking deadlines
• Updating job records
• Other related tasks

The ideal candidate is a positive team player with excellent organization and communication skills, who can work well under pressure in a fast-paced environment. They must be able to:

• Decisively act in important situations using discretion and independent judgment
• Easily grasp concepts
• Solve problems in a professional and timely manner

Essential Functions:

• Receive and review audio/files from digital reporters and resources
• Assign transcription and scoping assignments to resources and vendors
• Coordinate, manage, and track statuses as needed
• Communicate with resources regarding audio/transcript status and other client requests
• Provide feedback on job submissions
• Monitor department inbox to promptly respond to client questions and other requests
• Handle transcription-related phone calls
• Coordinate deliverables with other Operations departments
• Guide clients through the client-provided audio transcription request process, including providing cost estimates
• Maintain up-to-date information in databases and job boards
• Quality-check, format, and finalize transcripts as needed
• Provide suggestions on how to improve transcription workflow, policies, and procedures through process improvements and/or utilization of technology
• Other duties as assigned

Qualifications

• Bachelor’s degree and/or a minimum of three years’ experience in an office or customer-service setting or a combination of education and industry experience required
• Transcription experience preferred
• Superb written and verbal communication skills
• Experience with Microsoft Office products
• Strong attention to detail and excellent customer service skills
• Analytical and problem-solving skills
• Decision-making skills and good judgment
• Ability to work in a professional and confidential environment

Requirements

• Bachelor’s degree and/or a minimum of three years’ experience in an office or customer-service setting or a combination of education and industry experience required
• Transcription experience preferred
• Must have superb written and verbal communication skills
• Experience with Microsoft Office products
• Strong attention to detail and excellent customer service skills
• Analytical and problem-solving skills
• Decision-making skills and good judgment
• Must be able to work in a professional and confidential environment

Benefits

• Medical
• Dental
• Vision
• Voluntary Term Life Insurance
• Voluntary Long Term Disability
• PTO
• Paid Holidays
• 401(k)
• Employee Assistance Program (EAP)

Company Description

EOE M/F/D/V