Title: Consulting Manager

Location: LAKE FOREST, IL, US, 60045-5201

Workplace: Remote

Department: Customer Service (US)

Job Description:

Work Location Type: Remote

Req Number 335922

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion.

Compensation

The anticipated base pay compensation range for this position is $95,900.00 – $159,800.00. This role is eligible for an incentive target of up to 15% or $, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

Grainger Benefits

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details

You will report to the Senior Manager, GIS Consulting and have responsibility for executing consulting engagements through the development of strategies and solutions for customers that increase revenue and shareholder value. You will have incremental Grainger sales generation responsibility as it relates to facilities maintenance and cost savings methodologies / documentation. Additionally, the position will assist customers with indirect materials supply chain consulting consisting of eCommerce strategy development, Grainger product / service solution assessment / strategy, technical integration and documented cost savings including baseline development. Identify opportunities to reduce costs related to procuring indirect materials while increasing sales through reduced operating expenses and improve cash management as related to MRO. Engagements that will use our value proposition; as well as, products, solution and service capabilities, i.e. Inventory Solutions

You Will

• Establish standards and drive ownership to guide continuous improvement in customer engagement, utilizing established frameworks and approved methodologies to ensure consistency and high-quality MRO solutions and deliverables.
• Lead & conduct customer discovery and data analysis across indirect materials, MRO, procurement, inventory, and operational processes to identify value creation opportunities within National Accounts, Government and Healthcare segments.
• Create clear value documentation to quantify cost savings, productivity gains, and operational impact for customers. Define, measure, and report value consistently across customer engagements to ensure governance and accountability.
• Execute consulting work with a strong focus on operational excellence, including disciplined project management and documentation rigor.
• Manage consulting engagements from scope definition through delivery, ensuring alignment to timelines, deliverables, and GCS expectations.
• Deliver MRO / Solution opportunity analytics, drive demand generation, and execute engagement strategies by collaborating with Grainger sales teams and internal stakeholders to develop MRO solutions that contribute to revenue growth.
• Drive customer change management business solutions and recommendations executing implementation project plans to accelerate the adoption and realization of documented value and solution integrations.
• Develop & execute MRO / Customer insights to drive continuous improvement for all customer deliverables and case studies for marketable use within Grainger.

You Have

• Bachelor's Degree required
• Master's Degree preferred
• 5+ years eCommerce experience preferred
• Experience delivering consulting, analytical, or operational improvement work in supply chain, procurement, operations, or indirect materials environments.
• Experience managing customer facing consulting projects with defined scopes, deliverables, and timelines through change management activities.
• Experience translating data into insights and producing clear, customer ready value documentation.
• Continuous improvement orientation to include value-based consulting supported by financial skills, leveraging data-driven analysis and compelling storytelling to drive results.
• Requires travel up to 70% of the time.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.