About the position

Provide casework services and advocate for clients in the Holocaust Survivor Program. This role involves conducting intakes, providing information and referrals, screening clients for entitlements and benefits, assessing clients in various settings, advocating on behalf of clients, developing and implementing care plans, providing supportive counseling, maintaining communication with clients and families, documenting case notes, and preparing required documentation. The position also requires maintaining and reporting on statistics, participating in supervision and staff meetings, facilitating group activities, and potentially supervising social work students. Adherence to organizational standards, including mandatory annual trainings and policies on absenteeism, appearance, health, and safety, is expected.

Responsibilities

• Conduct intakes, provide accurate information and referrals.
• Screen and assist clients with applications and re-certifications for entitlements and benefits.
• Assess clients in their home, hospital or other institutional setting as appropriate.
• Advocate on behalf of clients and arrange for provision of services; develop implement and follow up on care plans.
• Provide supportive counseling to clients as needed.
• Maintain ongoing communication with client, family members and other collaterals as appropriate.
• Maintain complete and accurate case notes utilizing the program’s data system; prepare required documentation in case file within organizational time frames.
• Maintain and report on statistics according to Selfhelp standards, utilizing the program’s data system and other forms of record keeping as needed.
• Actively participate in supervision and staff meetings and share any emergent issues with supervisor in a timely manner.
• Facilitate and assist at social, recreational and other group activities and events.
• Supervise social work students (if applicable).
• Adhere to organization’s standards by completing annual mandatory trainings in a timely manner on topics including – but not limited to – Sexual Harassment Prevention Training, IT Security Awareness, Compliance, OSHA, HIPAA and any other training the organization may deem necessary in regards to regulatory compliance or good business practices.
• Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers.
• Adheres to the organization’s policy in regards to absenteeism and appearance and health and safety standards.

Requirements

• Bachelor's Degree required
• Bilingual in Russian speaking required
• One year related experience and/or training
• Working knowledge of Microsoft Office Suite and other technology
• Excellent communication and listening skills
• Excellent customer service skills with a focus on treating clients with respect and dignity
• Able to multi-task and work independently with a great attention to detail

Nice-to-haves

• MSW Preferred