<p><strong>**Candidate MUST BE Local to Maryland, Virginia, or DC only.</strong></p><p>**This is strictly a W-2 position.</p><p><br></p><p><strong>Title: Senior ServiceNow Developer</strong></p><p><strong>W2 Contract: 9 Months (High possibility of extension)</strong></p><p><strong>Location: Hybrid in Reston, VA</strong></p><ul><li>Expected on-site approximately<strong> twice a month</strong> for planning sessions</li><li><strong>Final-round in-person</strong> interview is mandatory in Reston, VA</li></ul><p><br></p><p><strong>Overview:</strong></p><p>o Join a prominent organization as a Senior ServiceNow Developer contributing to high-impact platform solutions. In this role, you will lead feature development across dedicated Customer Service Management (CSM) scoped applications servicing dual fulfiller groups. You will play a key role in expanding CSM service portals, leveraging UI Builder for workspace customizations, and connecting services to ITSM and external endpoints.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>o Design, develop, and maintain features within ServiceNow CSM scoped applications (Contact Center and FEP Hub).</p><p>o Utilize UI Builder to customize and configure shared out-of-the-box CSM/FSM workspaces to support cohabitating applications.</p><p>o Build and enhance the unified CSM Service Portal submitter experience.</p><p>o Develop integrations between CSM modules, ITSM frameworks, and external web services using Integration Hub and custom spokes.</p><p>o Participate in Agile sprint planning (every 2 weeks) and Program Increment (PI) planning cycles.</p><p>o Collaborate with technical leads and business stakeholders to evolve application feature roadmaps across platform upgrades.</p><p><br></p><p><strong>Required Qualifications:</strong></p><p>o Minimum 5 years of hands-on ServiceNow Development experience.</p><p>o Proven experience developing within the ServiceNow Customer Service Management (CSM) module.</p><p>o Direct hands-on experience using UI Builder to configure ServiceNow Workspaces.</p><p>o Strong expertise in JavaScript, Flow Designer, Playbooks, and Service Portal development.</p><p>o Proficiency in building REST/SOAP web service integrations and navigating ITSM platform hand-offs.</p><p>o Ability to attend an in-person final round interview and work on-site in Reston, VA twice a month.</p><p><br></p><p><strong>Preferred Qualifications:</strong></p><p>o Certified Application Developer (CAD) or CSM-specific ServiceNow micro-certifications.</p><p>o Hands-on experience with ServiceNow Integration Hub and spoke development.</p><p>o Familiarity with recent ServiceNow platform releases such as Zurich or Australia.</p><p>o Experience within healthcare or related regulated industry environments.</p><p><br></p><p><strong>Certifications:</strong></p><p>o ServiceNow Developer Certification is a MUST</p><p>o ServiceNow Admin Certification - is a Plus</p><p><br></p>