Healthcare Customer Service Representative - Remote USA
Summary: TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences. As a Healthcare Customer Service Representative, you will assist customers with their health plans and provide support for their inquiries to enhance their overall experience. Responsibilities: - Bring your passion and strong product and brand knowledge to recommend upgrades to their health plans - Conduct research and do outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members - Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information Required Qualifications: - 6 months or more of customer service experience - Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) - High school diploma or equivalent - Computer experience - High speed internet (> 15 mbps) - While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) Required Skills: HIPAA Compliance, High Speed Internet Usage, Compassion Benefits: Performance bonus opportunities, A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives, Supportive of your career and professional development, An inclusive culture and community minded organization where giving back is encouraged, A global team of curious lifelong learners guided by our company values, Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, Access to individualized coaching and thousands of free courses to support your growth
