Role Description

Are you the kind of person who loves helping others and secretly enjoys being the smartest one on the call? Maybe you're the go-to in the group who knows how to fix everyone's tech problems, explain taxes without crying, and still stays chill under pressure? As a Corporate Support Rep at Corporate Tools, you'll be the friendly guide behind the screen, helping small business owners navigate the grown-up stuff with ease and a little bit of style.

• Answer calls and emails (no scripts; just real talk).
• Solve problems like a business-savvy Sherlock Holmes.
• Keep things smooth, friendly, and way less stressful than your average customer service gig.
• Turn "Wait, what do I do?" into "Wow, that was easy".
• Make people feel supported, capable, and kind of like superheroes for handling business like pros.
• Make a real impact every day, turning chaos into clarity.

Work Schedule

• This role follows Pacific Standard Time business hours.
• If you're in a different time zone, you'll need to adjust accordingly.

Wage

Up to $18.50 / hour

Benefits

• 100% employer-paid medical, dental & vision full coverage for employees - nothing comes out of your paycheck. Plus an annual review with a raise option.
• Time off that grows with you: 22 days PTO + 4 holidays to start. After 3 years it bumps to 29 days, and after 5 years you move to flexible time off - not accrued, not capped. Take time off when you want.
• Parental leave & 401(k) match: Paid parental leave, plus up to 6% company 401(k) matching with no vesting period - it's yours from day one.
• Quarterly allowance: Spend it on whatever makes work better - a comfier remote setup, continuing-education classes, a plant for your desk, coffee for a coworker, a massage for yourself... really, whatever.
• No dumb perks (and a trail mix bar): We spend on benefits you'll actually use - an open-concept office, friendly coworkers, a creative environment, and yeah... a trail mix bar.

Responsibilities

• Solve issues fully and guide clients with care and clarity via phone.
• Go above and beyond for our clients to help navigate the complexities of our industry.
• Take ownership in your role as an individual contributor and as a member of our team.
• Help support other customer service groups as needed.
• Show up consistently and stay fully engaged each day.
• Receive feedback openly and communicate proactively to improve and support team goals.
• Handle 40+ daily calls, reaching 3-4 calls/hour within 90 days.
• Maintain strong QA scores and positive customer feedback.

Requirements

• Treat others with respect.
• Collaborative and coachable.
• Self-motivated, independent learner and critical thinker.
• Strong customer service skills, clear and concise communicator.
• Type at least 45 words per minute.
• Have a distraction-free, professional home workspace.
• Strong computer skills, job duties are performed almost 100% online.
• Internet Requirements: 5 MB up and 15 MB down - satellite internet is not recommended.