Guest Services Representative (Casual)

Reporting to the Director of Guest Services, a Guest Service Team Member will be responsible for working a variety of positions. This includes greeting guests, providing general customer service. Assist patrons with finding their seats, providing information and directions, assisting with problems/issues, working elevator shifts, scanning tickets at entry and controlling ticket access points throughout the Arena.


  • RESPONSIBILITIES: • Service customer(s) in a friendly and professional manner.
  • Assist customers with general CFA event and venue information.
  • Accommodate guests with disabilities
  • Assist guests with directional and informational inquiries
  • Interact in a professional manner when dealing with other building staff, clients, guests, supervisors and corporate staff.

  • QUALIFICATIONS: • Candidate must be available to work evenings, weekends and holidays.
  • Strong interpersonal and communication skills are a must.
  • Must be able to work in a fast-paced environment.
  • High School diploma or equivalent required.
  • Must show commitment and willingness to provide excellent customer service.
  • This is a casual, non-union, hourly position
  • The employee must maintain a neat, clean and well-groomed appearance
  • All positions require candidate to pass a pre-employment background check.
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