Customer Support Specialist, Chat and Email (No Phones)
First step of the interview process, please click the link and complete the process.
$20 to $23 an hour. No phone calls. Three days off every week.
Etech Global Services is hiring Customer Support Specialists in Dallas to support a
fast growing financial technology platform. You will work entirely in chat and email. No
inbound calls, no outbound calls, no sales quota.
What you get
- $20 to $23 an hour depending on experience and assessment results
- Four day work week. Three days off, every single week
- Fully paid training from day one
- Medical, dental, vision, and 401k
- Onsite in Dallas at 1349 Empire Central, Suite 1200
The schedule, stated plainly
Thursday, Saturday, Sunday, and Monday, 12pm to 11pm. Four shifts, forty hours,
three days off. This schedule includes weekends. If that does not work for your life,
this is not the right role, and we would rather tell you now than in week three.
What you will actually do
- Answer customer questions over chat and email, clearly and in writing
- Investigate account and transaction issues and explain what happened
- Handle frustrated customers with money on the line, calmly and in writing
- Escalate what needs escalating and document what you did
What we need from you
- Strong written English. This job is writing, all day
- Comfort working independently on a computer
- High school diploma or equivalent
- Prior support, moderation, gaming, fintech, or crypto experience is a plus, not a
- requirement
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Have you ever worked with Etech, any of its affiliates, or outsourced agencies in a full-time, part-time, seasonal or temporary role assigned to Etech?
- Have you ever been on probation or received deferred adjudication for any misdemeanor or felony within the last 5 years?
- Have you ever been convicted of misdemeanor or felony within the last 5 years?
- Can you work Thursday, Saturday, Sunday, and Monday 12pm-11pm?
Education:
- High school or equivalent (Required)
Experience:
- Customer Facing: 3 years (Required)
- Trust and Safety: 1 year (Required)
- Customer Success: 1 year (Required)
- Leadership development: 1 year (Required)
- Trust and Saftey: 1 year (Required)
- high volume chats : 1 year (Required)
- high volume email: 1 year (Required)
Shift availability:
- Night Shift (Required)
Ability to Commute:
- Dallas, TX 75247 (Required)
Work Location: In person
