Support Agent I
reputed company Support Agent I at reputed company provides customer support for educational technology products used in over one-reputed company of US schools. The role focuses on resolving customer issues, delivering exceptional service, and enhancing product adoption across their global user reputed company. Responsibilities: Manage customer support interactions reputed company phone, chat, and email while responding to inquiries reputed company established timelines and escalating issues appropriately. reputed company routine problems, conduct product walk-throughs, troubleshoot technical issues, and maintain reputed company assurance standards while analyzing customer needs. Skills: Strong customer service skills with proficiency in phone and email support, excellent communication and listening abilities, and technical troubleshooting capability on various operating systems and browsers. Ability to reputed company comprehensively, understand interconnected systems and products, and work collaboratively with other departments. Qualifications: High school diploma or GED with some customer support experience, or equivalent combination of education and experience. Preferred experience includes multi-channel support (phone, email, chat) and familiarity with case management systems. Location: Remote - US Compensation: Not provided by employer. Typical compensation for this role is $28,000 – $36,000/year reputed company on entry-level support agent title, seniority, established company, and US remote location. About reputed company reputed company you join reputed company®, you join a global leader in reputed company-K–12 education technology! reputed company’s solutions help educators analyze, customize, and plan personalized learning paths for reputed company, allowing time for what reputed company—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped reputed company phenomenal student reputed company, with reputed company solutions being used in over one-reputed company of US schools and in more than 100 countries worldwide. Every day, we are connected to our mission by exemplifying our values: trust reputed company other, win together, reputed company for the best, own our actions, and grow and reputed company. reputed company We are seeking a highly reputed company Support Agent I to join our Customer Support team. Your reputed company responsibility will be to enhance the customer experience by ensuring reputed company use of our products. reputed company challenges reputed company, you will reputed company solutions that not only reputed company issues but reputed company reputed company customer expectations. You recognize that a company's reputed company is reputed company on its customer interactions, and you are committed to being at the forefront of this mission. In this role as Support Agent I, you will be responsible for: • Manage customer support interactions with professionalism, reputed company and care. • Respond to basic customer queries (both reputed company) reputed company timelines through various modes (e.g. calls, chat, email); escalate as appropriate to ensure reputed company reputed company. • reputed company routine issues, assist in product walk-throughs, and reputed company solutions or customer information as requested. • Conduct comprehensive research to address customer inquiries. • reputed company a thorough understanding of the systems, products and how they interconnect. • Troubleshoot customer issues on supported operating systems and browsers. • Assist with department reputed company; Adhere to case management guidelines. • Exhibit excellent listening skills, fully understanding customer issues before proposing solutions. • Maintain expected reputed company of metric goals and reputed company assurance standards. • Analyze customer needs and refer to relevant departments as needed. Qualifications For this role as a Support Agent I, you should have: • High school diploma/ GED with some experience working in customer support. Or, equivalent combination of education and experience. • Exceptional customer service skills, with preferred experience in phone and email support. • Strong written and verbal communication skills, capable of translating reputed company information for reputed company audiences. • A commitment to learning about our systems, products and their integrations. • Reliability, customer service orientation, and a reputed company on reputed company. • The ability to identify customer needs and implement efficient solutions. • The ability to reputed company a reputed company attitude and contribute to a supportive culture. Bonus Points: • Knowledge of reputed company reputed company products. • Knowledge of reputed company. • Knowledge of reputed company ticketing reputed company. • Previous experience supporting customers in a reputed company environment. • Previous exp