Service Technician – New Service Center Opening (Mission Viejo, CA)
About the position
Lucid is opening a new Service Center in Mission Viejo, CA, and is looking for passionate service professionals to join their team. This new facility represents an investment in customer experience and the growing Lucid community. The role involves diagnosing, maintaining, and repairing Lucid Motors vehicles, requiring a passion for sustainable transportation and problem-solving in a fast-paced environment. ASE certifications are expected within 6-8 months of hire, with reimbursement provided by Lucid.
Responsibilities
- Confidently repair basic and major mechanical issues and perform basic electrical and mechanical diagnosis
- Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and general electric vehicle systems
- Follow correct repair order documentation procedures, i.e. The Three C's
- Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
- Effectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.) as well as customers.
- Ability to demonstrate and teach learned technical skills/knowledge with others
- Demonstrate attention to detail and passion for creating positive client experiences
- Ability to work remotely and support mobile service team as needed
- Other duties as assigned
Requirements
- 2-5 years of experience as an automotive service technician, including previous experience with EV/HEV diagnosis and repair
- Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrains
- Customer facing experience exhibiting excellent written and verbal communication skills
- Ability to use applications such as Microsoft Office as well as learn proprietary DMS software
- EPA 609 Certification
- Willingness to complete Lucid provided CPR training post hire
- Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
Nice-to-haves
- ASE Certifications (A4, A5, A6, A7, A8, L3, L4 - ADAS)
- Experience in luxury automobile repair environments
Benefits
- medical, dental, and vision insurance
- life and disability coverage
- paid time off
- paid holidays
- 401(k) retirement plan
- Lucid’s equity program
- discretionary annual cash incentive program
