Job Description:

• Perform complex account reconciliations and lead resolution of high-priority discrepancies
• Handle escalated chargeback disputes, reversals, and adjustment requests with minimal supervision
• Provide expertise in ACH and Check 21 return processes while ensuring regulatory compliance
• Identify trends in failed payments and settlement distributions and implement solutions
• Collaborate with clients, banking partners, and internal stakeholders on critical or sensitive issues
• Contribute to process improvements that enhance payment-operation accuracy, efficiency, and compliance
• Mentor and train less experienced team members
• Independently resolve complex reconciliations, chargebacks, and adjustment cases
• Manage escalated payment issues and client inquiries using judgment and initiative
• Communicate with external and internal stakeholders on high-impact matters
• Act as an informal team leader and support cross-functional initiatives

Requirements:

• High school diploma or equivalent required
• 4–6 years of related experience in banking, payment processing, or accounting
• Deep knowledge of banking operations, payment processing workflows, and accounting principles
• Advanced proficiency with spreadsheets, reporting, and data analysis tools
• Strong problem-solving and decision-making skills with ability to anticipate risks
• Excellent communication skills with experience managing escalated client or partner issues
• Proven ability to balance multiple priorities while leading or supporting projects
• Demonstrated leadership qualities, including mentoring and training team members
• Proven track record with credit card chargebacks, ACH, Check 21, and international payments
• Experience working with SQL or other query/reporting tools preferred
• Ability to prioritize tasks, meet deadlines, and manage workload efficiently
• Ability to work in a fast-paced and high-stress environment
• Ability to use company-approved GenAI tools and craft clear, context-rich prompts
• Ability to audit AI outputs for factual accuracy, brand alignment, and hallucinations
• Ability to protect proprietary and personally identifiable information from unauthorized models

Benefits:

• Flexible and transparent culture with remote and hybrid work options
• Generous vacation time
• Frequent company recharge days
• Medical, dental, and vision coverage, including fertility benefits, for eligible employees and families
• HSA/FSA options
• Employer-paid disability benefits
• 401(k) or similar retirement plans with employer matching for eligible employees
• Wellness initiatives supporting physical and mental well-being
• Access to onsite gym at HQ
• Gym memberships
• Mental health resources
• Wellness challenges
• Employee assistance programs
• Entrata Cares volunteerism, charity events, and community giving opportunities
• Exclusive Previ cell phone plan
• Discounts on services and local business partnerships
• Bi-annual swag drops