Senior Full Stack Engineer, Realtime, Voice, Customer Experience Platform
Job Description:
- Own the voice channel end to end, including telephony and CPaaS integrations, streaming speech-to-text and text-to-speech pipelines, realtime model orchestration, and latency and quality budgets
- Build product features across React/TypeScript front ends, Scala and Python backend services, and GCP infrastructure
- Design for multi-tenant scale through configuration rather than code forks
- Build safety and compliance plumbing, including guardrails, content filtering, and PII redaction integration points
- Maintain revenue-critical deployments through observability, alerting, incident response, and SLA performance
- Build platform capabilities used by forward-deployed engineers for partner telephony integrations and go-lives
- Raise engineering standards through code reviews, architecture reviews, and mentoring
Requirements:
- 6+ years of software engineering experience
- Senior-level ownership of production systems and genuine full-stack range
- Hands-on realtime systems experience, such as voice applications, WebRTC/SIP, streaming media, or comparable low-latency products
- Strength in React and TypeScript
- Backend depth in Scala or another JVM language, and/or Python
- Cloud infrastructure experience on GCP or AWS
- Experience designing, building, and maintaining RESTful APIs, microservices, or event-driven systems
- Familiarity using AI coding tools and ability to review, correct, and own shipped code
- Experience with SLAs, observability, on-call rotations, and rollback plans
- Ability to break down complex problems, make pragmatic tradeoffs, and ship iteratively
- Strong communication across product, design, and operations
- Conversational AI or LLM orchestration experience is a bonus
- Speech technology experience with Deepgram, ElevenLabs, Whisper, or OpenAI Realtime is a bonus
- Cloud telephony or CPaaS experience with Twilio, Amazon Connect, Genesys, or LiveKit is a bonus
- Customer service, CRM, contact center, or workflow automation experience is a bonus
- Travel industry technology experience (PSS/GDS, hotel PMS/CRS) is a plus, not required
Benefits:
- Competitive salary
- Pre-IPO equity packages
- Unlimited PTO
- Carrot Cash travel stipend
- Access to co-working space on demand through FlexDesk
- Work-from-home stipend
- Generous parental leave, much above industry standards
- 100% employer-paid Medical, Dental and Vision coverage for employees
- Disability and Life insurance
- Health Reimbursement Account (HRA)
- DCA/FSA
- Access to a 401k plan
- Entrepreneurial culture
- Open communication with management and company leadership
- Small, dynamic teams with massive impact
