Ares Enterprise, LLC is seeking a highly skilled Senior ServiceNow Developer to support the U.S. Army Research Laboratory (ARL) in developing, enhancing, and modernizing enterprise applications on the ServiceNow platform.

The successful candidate will support ServiceNow implementations across Human Resources Service Delivery (HRSD), Strategic Portfolio Management (SPM), Workplace Service Delivery (WSD), and App Engine. This position requires strong hands-on development experience, advanced JavaScript proficiency, and the ability to design scalable, secure, and maintainable solutions within a Department of Defense (DoD) environment.

Key Responsibilities

• Design, develop, configure, and maintain enterprise applications and workflows on the ServiceNow platform.
• Implement and enhance ServiceNow HRSD, including HR case management, Employee Center, employee workflows, and lifecycle events.
• Develop SPM solutions supporting demand management, project management, portfolio management, and resource planning.
• Configure WSD capabilities for workplace requests, reservations, space management, and workplace operations.
• Design and develop custom scoped applications using App Engine, App Engine Studio, and ServiceNow Studio.
• Develop client-side and server-side functionality using JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, and Glide APIs.
• Build automated workflows and system integrations using Flow Designer, IntegrationHub, REST APIs, and other ServiceNow integration capabilities.
• Collaborate with Government stakeholders, business analysts, architects, and technical teams to translate business requirements into technical solutions.
• Apply ServiceNow development best practices, emphasizing out-of-the-box capabilities, maintainability, performance, and platform scalability.
• Troubleshoot complex technical issues, perform root cause analysis, and implement corrective actions.
• Develop and execute unit tests, integration tests, and Automated Test Framework (ATF) tests.
• Support Agile development activities, including sprint planning, backlog refinement, code reviews, demonstrations, and releases.
• Maintain technical documentation, solution designs, and application configuration records.
• Ensure solutions comply with applicable DoD cybersecurity requirements and Government security policies.
• Provide technical guidance and mentorship to junior developers.

Requirements

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field, or equivalent professional experience.
• Minimum 7 years of software development experience, including at least 5 years of hands-on ServiceNow development experience.
• Strong development experience with ServiceNow App Engine and custom scoped applications.
• Demonstrated hands-on implementation or development experience in at least two of the following ServiceNow modules:
  
  • Human Resources Service Delivery (HRSD)
  • Strategic Portfolio Management (SPM)
  • Workplace Service Delivery (WSD)
• Advanced proficiency in JavaScript and ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, and Glide APIs.
• Experience with Flow Designer, IntegrationHub, App Engine Studio, and ServiceNow Studio.
• Experience developing REST API integrations and integrating ServiceNow with external enterprise systems.
• Strong knowledge of ServiceNow platform architecture, data models, role-based access controls, and application lifecycle management.
• Experience with Agile/Scrum software development methodologies.
• Strong troubleshooting, analytical, and technical documentation skills.
• Excellent written and verbal communication skills.
• Ability to work independently and collaborate effectively with distributed technical teams.
• Must be able to obtain and maintain a U.S. Government Secret security clearance.

Preferred Qualifications

• CompTIA Security+ CE certification.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist (CIS) in HRSD, SPM, or other relevant ServiceNow modules.
• Experience implementing ServiceNow HRSD, SPM, WSD, and App Engine in large enterprise environments.
• Prior experience supporting the Department of Defense, U.S. Army, Army Research Laboratory, or other Federal Government agencies.
• Familiarity with DoD Risk Management Framework (RMF), Authority to Operate (ATO), and cybersecurity compliance requirements.
• Experience with ServiceNow Automated Test Framework (ATF), Employee Center, Performance Analytics, and Service Portal.
• Experience supporting enterprise application modernization and legacy system migration initiatives.
• Familiarity with ServiceNow ITSM, ITOM, CMDB, and platform integrations.