[Remote] Field Service Engineer 2- Hawthorne, CA Top Secret Clearance Required

Note: The job is a remote job and is open to candidates in USA. Dell Technologies provides customer-focused technical services supporting the installation, configuration, maintenance, troubleshooting, and repair of its products. The Field Service Engineer 2 supports installations, maintenance, testing, data collection, quality control, issue resolution, and collaboration with customers and product teams.


Responsibilities

  • Create and run tests under guidance; prepare setups and instrumentation
  • Assist with template updates and maintenance of case repositories
  • Run QC on logs (units, references, metadata) and package results for reviews
  • Track tasks, versions, and approvals in workflow tools

Skills

  • 2+ years of related experience in a professional role or equivalent experience
  • Proficiency with tools and diagnostics; accuracy in data entry and documentation
  • Organized and detail‑oriented; follow SOPs and safety standards
  • Ability to translate inputs into clear results and iterate quickly on feedback
  • Clear communication and collaboration skills across teams
  • Top Secret Clearance is required
  • Bachelor's degree in Engineering Technology or related field
  • Exposure to ITIL practices or OEM product training

Company Overview

  • Dell Technologies provides essential infrastructure for organizations to build their digital future. It was founded in 2016, and is headquartered in Round Rock, Texas, USA, with a workforce of 10001+ employees. Its website is

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