Online Chat Support
Online Chat SupportADF Medical Services Inc.
We're hiring a motivated and professional Online Chat Support agent to deliver fast and friendly assistance to our patients and clients through our digital platform. If you enjoy helping people and communicating online — we want to hear from you.
Role: Online Chat Support Agent Department: Customer Support & Patient Services Location: Fully Remote Type: Full-Time / Part-Time
What You'll Do:
- Engage patients and clients through our online chat system in real time
- Answer questions related to services, appointments, billing, and general inquiries
- Manage multiple active chat sessions with speed, accuracy, and professionalism
- Record and document all interactions accurately in our CRM system
- Escalate sensitive or unresolved issues to the appropriate team promptly
- Follow company communication guidelines and service quality standards
- Maintain strict patient confidentiality in compliance with HIPAA regulations
What We're Looking For:
- 1+ year of online chat or customer service experience
- Strong written communication and grammar skills
- Typing speed of 45+ WPM with high accuracy
- Ability to handle multiple chats simultaneously with composure
- Comfortable using chat tools, CRM platforms, and cloud-based systems
- Reliable high-speed internet and a dedicated quiet workspace
- Healthcare or medical background is a plus but not required
What We Offer:
- Competitive pay
- Health, dental & vision benefits (full-time employees)
- Paid time off & paid holidays
- Flexible shift options including evenings and weekends
- Supportive team environment and ongoing coaching
- Career growth opportunities within ADF Medical Services
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Remote
Skills:
Billing, Broadband, Cloud Computing, Coaching, Communication Skills, Corporate Communications, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Online Chat, Online Communications, Patient Care, Patient Confidentiality, Quality Metrics, Regulatory Compliance, Typing, Writing Skills
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ADF Medical Services Inc.
