Live Chat Agen
Role Description This is a part-time remote role for a Live Chat Agent at Head to Hunter.
The Live Chat
Agent will respond to client and candidate inquiries via online chat platforms, providing timely, accurate, and professional information about services, processes, and opportunities. Daily tasks include handling multiple chat conversations, clarifying user needs, updating basic information in internal systems, and escalating complex issues or requests to the appropriate team members. The role involves collaborating closely with recruiters and consultants to ensure a smooth experience for candidates and clients, while consistently reflecting the company’s commitment to empathy, clarity, and high-quality service.The Live Chat
Agent is expected to maintain service levels, follow scripts and guidelines where appropriate, and contribute feedback to improve workflows and user experience.Qualifications
- Strong written communication skills in en_US, with the ability to respond clearly and professionally in live chat environments.
- Customer service and client support skills, including active listening, empathy, and problem-solving in real time.
- Comfort using digital tools and chat platforms, with basic data entry and information management skills.
- Ability to manage multiple conversations simultaneously while maintaining accuracy and attention to detail.
- Good organizational skills and time management, suitable for part-time, remote work.
- Professional, inclusive, and non-discriminatory approach when interacting with diverse clients and candidates.
- Prior experience in customer support, recruitment support, or service-oriented roles is beneficial.
- Reliable internet connection and a suitable remote work setup.
- Fluency in Spanish and English is a plus, given the company’s market and client base.
