IDT Manager for Shell Mobility Hong Kong & Macau

As the IDT Manager for Shell Mobility Hong Kong & Macau, you will serve as the primary technology partner for the local business, driving the alignment of IT and digital initiatives with business objectives. You will be accountable for shaping priorities and ensuring the effective delivery of technology outcomes across fuels, convenience retail, mobility services and EV charging, working closely with global, regional and local teams.

A key focus of the role is ensuring IT service reliability, cybersecurity, data protection and regulatory compliance. You will represent Shell Hong Kong in engagements with local regulatory bodies and cybersecurity stakeholders, while partnering with internal natural teams to maintain compliance with evolving Hong Kong information security and data governance requirements.

What you'll be doing

• Act as the primary and trusted IT partner for Shell Mobility Hong Kong & Macau business leadership.
• Align technology priorities, investments and delivery plans with business strategy and growth objectives across retail mobility businesses.
• Own demand management, portfolio prioritisation and value realisation, balancing business needs, risk, cost and delivery capacity.
• Coordinate cross-functional teams, vendors and service providers to deliver technology solutions and maintain stable business operations.
• Ensure availability, performance and resilience of business systems and services.
• Lead local IT governance, cybersecurity, information security and operational risk management activities.
• Partner with the IRM natural teams to ensure compliance with Hong Kong and Macau regulatory requirements relating to cybersecurity, data security and privacy protection, and act as the local liaison with relevant government agencies, regulators and industry bodies when required.
• Partner with global, regional and local teams to ensure Shell Hong Kong and Macau Mobility technology landscape remains secure, compliant and aligned with enterprise standards.
• Identify opportunities to leverage technology, data and innovation to improve commercial performance, customer experience and operational efficiency

What you bring

• Bachelor's degree in information technology, Computer Science, Engineering, Business Information Systems or a related discipline.
• Minimum 5 years of experience in IT, digital transformation or technology-enabled business roles, including experience supporting business stakeholders and leading technology initiatives.
• Proven experience in IT management, business partnering, technology delivery or digital transformation within customer-facing or regulated industries.
• Strong stakeholder management and influencing skills, with the ability to build alignment across business, technology and external partners.
• Demonstrated ability to make effective prioritisation and investment decisions by balancing business value, cost, risk and delivery considerations.
• Experience leading delivery through cross-functional teams and vendors in a matrix environment.
• Strong understanding of cybersecurity, information security governance, data privacy and regulatory compliance requirements.
• Knowledge of Hong Kong regulatory frameworks related to information security, technology risk management and data protection is highly desirable.
• Familiarity with retail, payments, loyalty, mobility, EV charging platforms or digital customer ecosystems is preferred.
• Strong analytical, problem-solving and communication skills, with a passion for innovation and continuous improvement.

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and international teams.
• Gain access to a wide range of training and development programmes.

We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

Shell in Hong Kong

As one of the world's leading energy companies, Shell has been active in Hong Kong for 110 years. Our business activities in Hong Kong and Macau include Retail Filling and Service Stations, EV Charging Stations, LPG, Commercial Fuel, Lubricants, Bitumen, Aviation, Marine and Chemicals.

Throughout the century, Shell has been at the forefront of the drive to support Hong Kong and Macau to meet its growing energy needs.

Our core values of honesty, integrity and respect for people form the basis of the Shell General Business Principles.