Role Description

This role is a seasonal home based position and requires residency and maintaining residency in Minnesota, CST, Wisconsin, CST, Texas, CST, South Dakota, CST or Arizona, MST if offered the role.

As a Home Based Seasonal Sr. Specialist Guest Relations, you’ll provide a Target-branded experience with every guest interaction by:

• Listening, using critical thinking, and advocating for the guest to deepen the relationship and drive loyalty and sales.
• Confidently supporting guests across multiple communication channels, including phone, email, and chat.
• Handling phone contacts as a core responsibility of the role, delivering exceptional service while protecting guest privacy and building trust.
• Finding creative solutions to make it right for the guest, quickly adapting to changing business needs.
• Sharing business intelligence through accurate documentation and coding.
• Interacting with teams across Target to effectively resolve guest issues in a timely manner.
• Identifying, evaluating, and communicating guest trends to leadership promptly.
• Responding to a variety of written correspondence and ensuring professionalism in all contacts.
• Adapting quickly to changing business needs while displaying a positive attitude and professionalism.
• Demonstrating critical thinking skills by identifying unique guest situations and making appropriate decisions.
• Leveraging online resources and web-based applications to assist and resolve guest and team member issues.
• Maintaining department performance standards and goals related to performance and quality service.
• Working in a multi-media environment that’s challenging and fast-paced, requiring prioritization of work.

Job duties may change at any time due to business needs.

Qualifications

• Reside within the states of Arizona, Minnesota, South Dakota, Texas, or Wisconsin.
• High School Diploma or GED.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• 1-2 years of previous guest experience or customer service experience.
• Ability to interact with guests, team members, and internal business partners with a professional, friendly, empathetic style.
• Excellent verbal and written communication skills, including listening, negotiating, and decision-making skills.
• Experience dealing with escalated guest complaints.
• Strong technical skills and high proficiency with PC/Microsoft applications.
• Access to a home workspace that is clear of noise distractions.
• Hardwired internet in your home location with a minimum bandwidth requirement of 40mbps download/5mbps upload.
• Ability to engage via a Target-issued web camera for required meetings, trainings, and/or interactions.
• Ability to safely lift and carry up to 25 pounds of equipment.

Requirements

• Complete an internet speed test and email a picture of your speed test result to your leader upon request.
• Deactivate wireless capability when using Target equipment during work hours.
• Save emergency and work telephone numbers in a conspicuous spot in your home workspace.
• Follow specific Target processes for lengthy disruptions to power or internet service.
• Log off or lock your Target-issued computer when away from your workspace.
• Use Target-issued equipment only for Target business purposes.
• Maintain Target’s dress code expectations while working from home.
• Maintain only one designated work location.
• Use the surge protector provided with your Target-issued equipment.
• Return all Target-issued equipment as directed by your leader upon request or ending of your role.

Benefits

• Find competitive benefits from financial and education to well-being and beyond at Target Benefits .
• Learn about benefits eligibility for this role at Benefits Eligibility .