[Hiring] Lifestyle Concierge @International SOS
Role Description
The incumbent is responsible for managing and fulfilling customer requests for standard as well as very high profile Aspire Lifestyles Clients via phone, email, and/or chat. He/She will fulfill the request through a variety of resources (Internet, team member or personal experience, partners, Aspire Lifestyles resources, etc.), and communicate responses in a prompt, professional, and concise manner. This individual serves to uphold the highest levels of customer service and quality.
- Independently (and as needed part of a team) fulfills high profile program client requests, Aspire Lifestyles demo requests, and other requests as necessary, from home office via phone, email, chat, and other communication mediums.
- Exercises judgment and discretion when serving as primary touch point for escalated customer service issues and vendor communication.
- Strives to leave the customer with a positive customer experience after every contact.
- Provides accurate and timely information regarding requests.
- Provides services as per contractual scope of services and is able to say “no” positively.
- Establishes relationships with customers, learning their likes and dislikes.
- Initiates outbound calls in compliance with program needs and requirements.
- Applies high quality customer service guidelines when fulfilling customer requests.
- Leverages current partners and utilizes Internet and other resources to fulfill requests.
- Communicates responses in a clear, professional, and concise manner.
- Represents clients’ brands in a professional, courteous manner.
- Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers.
- Uses enterprise solutions and other sources to assist customers, enter pertinent customer data, and process required information.
- Applies client and Group policies as applicable whenever interacting with customers.
- Is able to multi-task and prioritize in a fast-paced environment. Seeks to provide the best possible customer experience.
Qualifications
- 2+ years customer service experience in travel/tourism, hospitality, retail, hotel/guest services.
- A keen interest in global lifestyle experiences (shopping, sports, culture, travel, etc.).
- Strong communication skills.
- Demonstrated problem solving skills.
- BA Degree in Discipline – Business administration, Mass communication, and any commerce studies.
- Diploma in Mass Communication, Business Studies, Tourism.
Benefits
- Details about benefits are not provided.
