Contact Center Representative - Hybrid Remote
EXCELLENT PAY AND BENEFITS!
Be a part of one of the most successful financial institutions in the country!!
Star One Credit Union is one of Silicon Valley's largest, member-owned financial institutions. Star One offers financial services to more than 129,000 members worldwide. With assets over $9 billion, Star One is ranked 19th in total assets among over 4,900 credit unions nationally. For ten years in a row, Star One has been ranked #1 by America's Credit Unions for providing the highest direct financial benefit to the members we serve.
We offer AMAZING BENEFITS that help keep our employees healthy and shining bright!!!
- 401(k) Plan, Match, and Profit Sharing
- Annual Wellness Benefit
- Education Assistance
- Employee Loan Discounts
- Medical, Dental, and Vision (Effective date of hire)
- Paid Holidays
- Paid Time Off Program
- Staff Incentive Variable Pay (Bonus)
Job Title: Contact Center Representative
Responds to member questions regarding accounts, loans, and other credit union products and services.
Hours: Monday through Friday from 10:15 a.m. to 7:00 p.m. and rotating weekends 8:30 a.m. to 5:00 p.m. with a day off during the week. Scheduled off on New Year's Day, Thanksgiving and Christmas with all other holidays subject to a rotating schedule.
Salary Range: $52,300 - $71,800 per year, which is base pay.
Compensation will be based on candidate qualifications.
Job Scope/Duties
- This position handles a variety of member service engagements; phone calls, chat, video calls and secured emails in a prompt, courteous and professional manner.
- Answers or obtains answers to member questions regarding accounts, loans and/or credit union products and services.
- Recognizes and offers members product or service options to best fit the member's needs.
- Resolves or escalates complaints through appropriate channels.
- Processes member requests such as funds transfers, stop payments, change of address, official check requests, order/block/replace plastic cards, check orders, check or statement copies, basic adjustments, etc.
- Performs other duties and assignments including administrative, special projects and supports general Call Center functions.
Experience/Minimum Education Requirements
- Requires a minimum of two (2) years of current and relevant experience in a financial institution.
- Call Center or strong member telephone experience is required.
- Bachelor's degree in Business Administration, Accounting, Finance, or the equivalent level of education and experience.
Knowledge/Skills/Abilities
- Must be knowledgeable of practices, regulations, procedures and standard accounting necessary to perform duties commonly found in financial institutions.
- Must have excellent written and verbal communication skills.
- Attention to detail with high rate of accuracy is required.
- Self-motivated, able to multi-task with the ability to work well under pressure with moderate to no supervision in a fast paced environment.
- Knowledgeable in Microsoft applications or ability to learn programs quickly and operate multiple software programs concurrently.
- Ability to provide excellent service to members and support department to help achieve department goals.
MUST HAVE GOOD CREDIT.
We are a proud Equal Opportunity/AAP Employer M/F/Vet/Disabled
