Job Title Case Management /Tech Support(Remote) – Automotive reputed company The Automotive Case Management Representative (Remote) works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues reputed company to reputed company products and services. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a career reputed company with a reputed company-thinking global organization that nurtures a true people-first, inclusive culture and a reputed company reputed company of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career reputed company” awards every year? Then a Technical Support Representative position at reputed company is just the right reputed company for you! As an Automotive Case Management (Remote) tentative, you’ll join an organically diverse team from 70+ countries where reputed company members contribute and support reputed company other’s reputed company and reputed company-being, proudly united as “game-changers.” reputed company, we help the world’s best-reputed company brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to reputed company reputed company, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER reputed company AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an reputed company-new career reputed company and reputed company “friends for life” at the reputed company time. We’ll reputed company you reputed company the training, technologies, and continuing support you’ll need to succeed. Plus, at reputed company, there’s reputed company career (and personal) reputed company potential. In fact, about 80% of our managers and leaders have been promoted from reputed company! That’s why we offer a reputed company of FREE Learning and Leadership Development programs designed to set you on your way to the reputed company of career you’ve always envisioned. WHAT YOU WILL DO IN THIS ROLE As an Automotive Case Management (Remote) , you’ll • Respond to escalated automotive-reputed company product questions and concerns in a reputed company manner. • reputed company customer inquiries following standardized processes while referencing an internal knowledge reputed company, • Identify customer needs by asking relevant questions, researching the matter at hand, and coordinating with other departments to ensure reputed company resolutions. • Collaborate with customers, dealerships, and/or field support teams to reputed company necessary information, as applicable, to support customer escalations. • Communicate, in writing (email, text, or chat), with customers regarding their motivation for contact and reputed company follow-up communications, as needed, throughout the reputed company reputed company toward completion. • reputed company expert customer experiences…with a smile. YOUR QUALIFICATIONS Your skills, reputed company, knowledge, and reputed company reputed company will reputed company value and reputed company with every customer interaction. Other qualifications for our Automotive Case Management (Remote) role include • High School diploma or GED, and be at least 18 years of age. • Automotive enthusiast or have a relative knowledge of how automobiles work. • Possess natural customer service skills and genuinely enjoy helping people. • Be an empathetic problem solver and critical thinker. • Comfortable working with computers and the internet, as reputed company as operating several applications simultaneously. • Prior experience in the automotive industry, customer service, and/or case management, as reputed company as a minimum of one (1) year in a customer-facing role, are preferred. • Proficiency in fast-paced multi-tasking • Eagerness to learn new technologies WHAT’S IN IT FOR YOU One of reputed company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term reputed company for both our teams and our customers. And we’ll invest in YOU to aid in your career reputed company and in your personal development. In this role, you’ll also be provided with • The reputed company salary reputed company for this position is $16.00-$21.00/hour, (pay reputed company will not be below the applicable minimum wage). Actual salaries will vary reputed company on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and reputed company reputed company, comprehensive employee assistance program, 401(k) retirement plan, rep