Analytics Specialist, Operations Performance and Planning
At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience. Delta's OP&P Enterprise Operations Insight Team team is responsible for centralized analytics supporting Operating Divisions. We partner with leaders across the operation to turn complex operational data into clear performance insight and decision support. The Analytics Specialist will be asked to work closely with leaders across the operations leadership team, as well as the broader OP&P organization to develop creative solutions to current challenges and communicate findings through storytelling. We are looking for data curious individuals who seek to understand process and can connect with our business partners to leverage data and drive improvement. We are looking for data curious candidates who enjoy thoughtful debates about how strategy, business process improvement, and analytics impact the way Delta reliably serves its customers. The successful candidate will espouse Delta's core values of Honesty, Integrity, Respect, Perseverance, and Servant Leadership. Additionally, they will exhibit strategic vision, strong analytical/process skills, a bias for action, and the ability to partner with senior operational leaders to influence strategy, improve the Delta customer experience, improve operational reliability, and drive results.
- Develop analytics solutions to divisional challenges and operationalize with modern tool set
- Forecast future operational metrics and work with business unit to include in their planning and execution processes
- Improve the historic processes within the division by implementing data driven solutions
- Locate and extract data from a variety of sources for use in analysis, models, and project development
- Support development of executive level decks and present findings to business leadership
- Enjoy working in a high-profile environment with fluid priorities, ambiguity, and aggressive timelines
- Identify and resolve or escalate, as appropriate, potential roadblocks within projects
- Be intellectually curious, ask questions, and speak up when they have an idea
- Have a team first attitude, with the success of our team and business partners as their top priority
- Practice safety-conscious behaviors in all operational processes and procedures
